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HFPA Patient Centered Medical Home
Hanover Family Practice Associates (HFPA) is striving to be the best Patient Centered Medical Home (PCMH) for our patients.
What is a Medical Home?
The Medical Home is an innovative, team-based approach to providing health care. A partnership develops between the patient, his or her primary care physician and a health care team. Together, following evidence-based guidelines for medical care, the team will coordinate the services you need to provide the best healthcare possible. HFPA’s PCMH program adopts the Joint Principles of the PCMH as developed by the American Academy of Family Physicians, American Academy of Pediatrics, American College of Physicians, and American Osteopathic Association.
What are the changes you as a patient can anticipate?
Team Based Care:
Your primary care physician will work with the rest of the HFPA team of primary care providers, nurses and support staff. This team will work with you to provide all of your healthcare needs.
Improved Healthcare Access:
You do not need to use urgent care centers to be seen for urgent issues during working hours. Either your primary care physician or one of their colleagues will see you on the very day you have an urgent healthcare need. You can call ahead to schedule with your primary care if there is availability on his/her schedule or you will be given an appointment with the provider available.
Routine and follow-up care will be provided in a timely manner and can be arranged by contacting our team directly. We will be monitoring your medical needs and will proactively schedule follow-up appointments at a convenient time for you.
Our Medical Home Team will help to coordinate your follow-up and specialty appointments as you request.
Improved Communication and Access to Information:
You can communicate with a Medical Home Team member anytime during normal working hours by calling your regular provider’s office phone number.
From our website, hanoverfamilypractice.com, we also have a link to our patient portal that will allow you to electronically communicate with your healthcare team, and receive electronic communication regarding issues and concerns. Please visit our office to sign up on the patient portal.
How will I contact my Medical Home Team?
You can contact your Medical Home Team directly to arrange an appointment or to discuss healthcare needs by calling your regular provider’s office phone number from 8:30 a.m. to 5 p.m. Monday through Friday (except holidays). You can also use the patient portal to contact us. Outside of normal clinic hours for urgent matters, you can call the same number and you will be given the number of the on call physician to contact if needed. Please continue to call 911 for all emergencies.
It will be necessary for you (or your surrogate) to let the Medical Home Team know if you are seen by any other provider. This will allow us to continue to coordinate your healthcare needs.